Twitter has apologized
to women attacked by "trolls" on the micro blogging website, as it
updated its rules on abusive behavior.
The social
website's UK general manager Tony Wang on Saturday posted a series of tweets
saying abuse was "simply not acceptable" after Britain's police said
they were investigating allegations made by eight people.
It comes
after three female journalists said they had been the subject of bomb threats,
while two received threats of rape.
"I
personally apologize to the women who have experienced abuse on Twitter and for
what they have gone through," Wang wrote.
"The
abuse they've received is simply not acceptable. It's not acceptable in the
real world, and it's not acceptable on Twitter.
"There
is more we can and will be doing to protect our users against abuse. That is
our commitment."
An online
petition calling for Twitter to add a "report abuse" button to tweets
has attracted more than 120,000 signatures.
In a message,
Wang and Del Harvey, Twitter's senior director for trust and safety, said:
"It comes down to this: people deserve to feel safe on Twitter."
They said the
clarified rules make clear that Twitter will not tolerate abusive behavior, and
an "in-tweet" report button has been added so people can report
abusive behavior directly from a tweet.
"We want
people to feel safe on Twitter, and we want the Twitter rules to send a clear
message to anyone who thought that such behavior was, or could ever be,
acceptable," they wrote.
Tackling 'trolls'
Al Jazeera's
Phil Lavelle, reporting from London, said: "Part of that will be hiring
more staff to sift through abuse - Twitter's vowing to do that too."
"Tackling
the trolls may be long, time consuming process," he said.
Britain's
Scotland Yard police headquarters said an investigation had been launched into
eight allegations of "malicious communication" made on the site.
High-profile
women in Britain have long complained of online harassment, but the issue
reached front pages last week when feminist campaigner Caroline Criado-Perez
met with a barrage of abuse after successfully lobbying for novelist Jane
Austen to appear on a banknote.
The
29-year-old said on Saturday: "The current process is lengthy, complicated
and impossible to use if you're under sustained attack like I have been.
"Right
now, all the emphasis is on the victim, often under intense pressure, to report
rather than for Twitter to track down the perpetrator and stop them.
"This
will take time, investment and properly trained and paid staff - but it's
crucial they get this right."
Two British
men were arrested after Criado-Perez and two female lawmakers reported menacing
tweets to police.
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